Terms and Conditions

Terms and Conditions

Exchange Return and Rufund Policy

For any exchange, return and/or refund requests email info@whimsicalwoodlandway.com  with you name and invoice number in the subject bar. All requests must be made within 10 working days upon receipt of purchase. Items must be sent back in the condition that it has been received. If the item has been damaged in transport, you must also attach images to your email. Items must be sent back in or with all the original packaging. Refunds will only be processed once the item has been received by Whimsical Woodland Way.

For all privately commissioned artwork please be advised that 25% of your full payment will be your non-refundable deposit. If for whatever reason you choose to return your artwork, or cancel your order, you will receive 75% of your full payment. Only orders that have been cancelled before shipping. will receive their postage and packing payment, with their partial refund

Books that have been signed and personalised are non-refundable.  

 Original and Commissioned Artwork Copyright Policy

Any and all artwork and/or any original written pieces, belong exclusively to the artist and author Emma Louise Reed for use by Whimsical Woodland Way. You may not in any way reproduce, for any reason, works you have purchased. All rights belong to the artist and Whimsical Woodland Way, we reserve the right to use or reproduce any or all parts of any illustrations and or written work. Any person found reproducing any or all intellectual property belonging to Emma Louise Reed and Whimsical Woodland Way, legal action will be taken.

Digital Downloads: Prints, activity pack, colouring pages PDFs Policy

Any digital downloads bought from Whimsical Woodland Way are for personal use of the purchaser, with the exception of being purchased as a gift ONLY. Under no circumstances are digital downloads to be copied for use by multiple people and must not be used for any commercial purposes. Any persons found in breach of these terms, legal action will be taken. Copyright of all images and literary works are owned by Emma Reed for the exclusive use by Whimsical Woodland Way all rights reserved.

Pre-Order Policy

Pre-ordered must be paid full before any item is reserved. 25% of the pre-order price paid is held as a non-refundable deposit. Should you wish to cancel your pre-order please email sale@whimsicalwoodlandway.com All pre-orders are sent out 2 working days before the official on sale date, 2nd class via Royal Mail. For any queries regarding exchanges or refunds, please follow the Exchange, Return and Refund policy, including items that have been personalised

Our Books

Our books are available in many stores and online. Books purchased anywhere other than directly from Whimsical Woodland Way, will be bound by the seller’s terms and conditions, including their refund and exchange policy. Only book purchased direct from Whimsical Woodland Way are covered by the above Exchange, Return and Refund Policy.

responsibilities to the Environment Policy

Whimsical Woodland Way take measures wherever possible to source responsibly. We will use recycled packaging where possible and encourage our customers to reuse, any or all parts of their packaging too. The paper stock and card stock we use is, where possible, recycled. This includes parts of our books and other printed items from us. To minimise our impact on the environment, we use drop shipping for some of our printed items including gift shop and sets, this means some of our items are sent direct to you from the manufacturer.

 Postage & Packaging

Whimsical Woodland Way charge a flat rate of £2.75 for postage and packaging, this also includes any items that are shipped via our drop shipping service.  All items sent directly by Whimsical Woodland Way are sent via Royal Mail 2nd class. We also offer international shipping.

© Whimsical Woodland Way 2020 | all rights reserved | Updated June 2020